This is true to an extent. Games have an API they can use to open "Forms" via the dashboard and accept. Some (most?... all?...) games are choosing not to do this, preferring to stick with their "look and feel".

I think the keyboard is worth its weight just for messages. That's when I typically am writing more than just a couple of words.

Then again, they added voice messages to deal with that exact thing... lazy gamer who doesnt want to deal with the keyboard.